This return policy (“policy”) will help you understand how Luisa Spagnoli Stanford handles requests for returns.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
Luisa Spagnoli gladly accepts returns of purchased merchandise, made within 14 days of the original purchase for store credit only. Merchandise must be in new unworn, unwashed, undamaged, and unaltered condition, with the original tags attached. In addition, jewelry and handbags must also have all protective materials in place. Products showing signs of wear or use WILL NOT BE ACCEPTED. Returns are NOT ACCEPTED after 14 days of purchase. Please note that Luisa Spagnoli does not offer price adjustments on any full-price or sale merchandise.
You may return your unworn, unused garments with all of the original tags attached to Luisa Spagnoli’s store at Stanford Shopping Center in Palo Alto, CA within 14 days of purchase, in original unworn condition, with original tags and receipt for store credit only. Sale items are final sale.
Please refer to your original email, log into your account on our website to process your return or call the store at (650) 509-2412,
(650) 687-5827 for assistance.